Returns & Refunds Policy
We want you to be satisfied with what you order from VELORA. This page explains how returns, refunds, and related issues are handled.
Return Window
You have 30 days from the date of delivery to contact us about a return, a damaged or incorrect item, or a delivery problem with your order.
What's Covered
- Items that arrive damaged or defective
- Items that are significantly different from what was ordered
- Orders that are missing an item you paid for
- Orders that show as delivered but were never received
- Orders that never arrive within a reasonable time of the estimated delivery window
How to Start a Return or Report an Issue
Contact us through the Contact Us page with your order number, the item(s) affected, and a description of the issue. For damaged, missing, or incorrect items, please include photos where possible — this helps us resolve your case faster.
Cancellations
You can request to cancel an order before it has been shipped by contacting us as soon as possible with your order number. Once an order has been sent to a supplier or handed to a carrier, we may no longer be able to cancel it. Orders successfully cancelled before shipping are refunded in full.
Refund Processing
Once a return or issue is reviewed and approved, refunds are issued back to your original PayPal or card payment method through PayPal. VELORA does not promise a refund before an order and payment have been verified. From the point a refund is issued, how quickly it appears in your account depends on PayPal and your bank or card issuer, which is outside VELORA's control.
Non-Returnable Situations
We're not able to offer a return or refund simply because of a change of mind after an order has already shipped, or for items that show clear signs of use or damage caused after delivery. If you're ever unsure whether your situation qualifies, contact us and we'll let you know honestly.
Contact Us
For any return, refund, or order issue, reach us through Contact Us or hello@veloraro.com.