Shipping Policy

This page explains how shipping and delivery work on VELORA. Shipping cost and estimated delivery are always calculated and shown to you before payment — never added afterward.

Where We Deliver

Most products on VELORA ship worldwide by default. Some individual products — and some dedicated country stores — have delivery limited to specific countries, for supply, regulatory, or logistics reasons. Any such restriction is shown clearly on the product page, and is enforced automatically at checkout, so you'll never be able to accidentally order something that can't reach you.

Processing Times

Orders are processed as soon as payment is confirmed. Exact processing time can vary by product — items fulfilled directly by VELORA are typically processed faster than items fulfilled through our verified third-party supplier network, which may require additional handling time before shipment.

Estimated Delivery

Estimated delivery windows are calculated for your specific delivery address at checkout and shown before you pay. These are estimates, not guarantees — actual delivery time can be affected by customs processing, carrier delays, weather, or other events outside our control.

Shipping Fees and Free Shipping

Shipping cost is calculated automatically based on your delivery address and order value. Where a free-shipping threshold applies, it is shown in your cart and at checkout — we only advertise free shipping when your order genuinely qualifies for it.

Supplier Fulfilment

Some products are fulfilled through verified third-party suppliers rather than shipped directly by VELORA. This can mean that orders containing multiple items occasionally arrive in more than one package, and possibly at slightly different times. Your Track Order page will reflect shipment status as it updates.

Customs, Import Tax, and Duties

Depending on your country's import regulations, your order may be subject to customs fees, import taxes, or duties charged by local authorities on arrival. These charges, where they apply, are the customer's responsibility and are separate from VELORA's shipping fee.

Address Accuracy

Please make sure your delivery address is complete and accurate before placing an order — incomplete or incorrect addresses can cause delays or failed delivery. If you notice a mistake right after ordering, contact us immediately and we'll do what we can before the order ships.

Delays and Undeliverable Addresses

If a package cannot be delivered (for example, due to an incomplete address or a failed delivery attempt), the carrier may return it or hold it for collection depending on their own process. Contact us if this happens and we'll help sort out next steps.

Lost or Damaged Packages

If your order doesn't arrive, or arrives damaged, contact us with your order number as soon as possible — see our Returns & Refunds Policy for exactly how we handle this.

Contact Us About Shipping

Questions about a specific order's shipping can always be checked on the Track Order page, or by reaching out through Contact Us.